Shipping policy

Last Updated: October 13, 2026

Thank you for shopping with Palace Mart! We are committed to providing a smooth and reliable shopping experience. This Shipping Policy explains how we process, ship, and deliver your orders.

Order Processing Time

All orders are processed within 1–3 business days, excluding weekends and public holidays.

Once your order has been processed and shipped, you will receive a shipping confirmation email containing your tracking information, when available.

Shipping and Delivery Times

Our estimated delivery times are as follows:

United States: 5–10 business days
International Orders: 7–15 business days

Please note that delivery times are estimates and may vary depending on your destination, customs procedures, shipping carrier operations, and other circumstances beyond our control.

Order processing time is separate from shipping and delivery time.

Shipping Charges

Shipping charges are calculated at checkout based on your shipping address, order details, and the available shipping methods.

Palace Mart may offer free shipping or other shipping promotions from time to time. Any applicable promotion and its terms will be displayed during the offer or checkout process.

Order Tracking

Once your order has shipped, we will send you a confirmation email with tracking details, when available. You can use the tracking number to follow your shipment's progress.

Please allow some time for tracking information to become available after your order has been dispatched.

Shipping Delays

Although we do our best to deliver orders within the estimated timeframe, delays may occasionally occur due to circumstances beyond our control, including:

Shipping carrier delays
Customs inspections and clearance
Severe weather conditions
Public holidays and peak shopping periods
Incorrect or incomplete shipping information provided by the customer

We appreciate your patience and understanding if a delay occurs.

Customs, Duties, and Taxes

International shipments may be subject to customs duties, import taxes, or other fees imposed by the destination country.

Unless otherwise stated at checkout or required by applicable law, these charges are the responsibility of the customer. Palace Mart is not responsible for delays caused by customs clearance procedures.

Incorrect Shipping Address

Customers are responsible for providing accurate and complete shipping information at checkout.

Please review your shipping address carefully before placing your order. If you notice an error, contact us as soon as possible at palacemart.us@gmail.com.

We cannot guarantee that address changes can be made after an order has been processed or shipped. Palace Mart is not responsible for delivery issues resulting from incorrect or incomplete addresses provided by customers.

Lost or Stolen Packages

If your tracking information indicates that your package has been delivered but you have not received it, please check around your delivery location and with household members or neighbors.

You may also contact the shipping carrier to request further information. Please contact us at palacemart.us@gmail.com if you need additional assistance.

Damaged or Incorrect Items

If your order arrives damaged or you receive an incorrect item, please contact us within 48 hours of delivery at:

Email: palacemart.us@gmail.com

Please include your order number, a description of the issue, and clear photographs of the item and its packaging, where applicable. We will review your request and assist you in accordance with our applicable store policies and consumer protection laws.