Return Policy

Return Policy (14 Days)

We have a 14-day return policy, which means you have 14 days after receiving your item to request a return.

Eligibility for Returns

To be eligible for a return, your item must meet the following conditions:

  • It must be in the same condition that you received it.

  • It must be unworn or unused.

  • All tags must remain attached.

  • It must be in its original packaging.

  • You must provide a receipt or proof of purchase.

How to Start a Return

To initiate a return, please contact us at palacemart.us@gmail.com.

If your return request is approved, you will receive a return shipping label along with instructions on how and where to send your package.

Return Address:

19023 Pinewood Point Ln, Tomball, Texas 77377, USA

Please note: Items returned without first requesting and receiving approval for a return will not be accepted.

If you have any questions about our return process, please contact us at palacemart.us@gmail.com.

Damaged, Defective, or Incorrect Items

Please inspect your order as soon as it arrives. If your item is defective, damaged, or incorrect, contact us immediately at palacemart.us@gmail.com.

We will review the issue and work with you to find an appropriate solution.

Exceptions and Non-Returnable Items

Certain products cannot be returned, including:

  • Perishable goods, such as food, flowers, and plants.

  • Custom-made or personalized products.

  • Personal care products, including beauty products.

  • Hazardous materials, flammable liquids, or gases.

We also do not accept returns on sale items or gift cards.

If you are unsure whether your product qualifies for a return, please contact us at palacemart.us@gmail.com before sending it back.

Exchanges

If you wish to exchange an item, the simplest approach is to request a return for your original purchase. Once your return is approved, you can place a new order for the item you want, subject to availability.

European Union 14-Day Cooling-Off Period

If your order is shipped to a European Union country, you may have the right to cancel or return your order within 14 days of receiving it, without providing a reason, subject to applicable consumer protection laws and exceptions.

Returned items should be unused and unworn, with tags attached, in their original packaging, and accompanied by proof of purchase, where applicable.

Nothing in this policy is intended to limit any mandatory consumer rights under applicable law.

Refunds

Once we receive and inspect your returned item, we will notify you whether your refund has been approved or rejected.

If your refund is approved, it will be processed to your original payment method within 10 business days.

Please note that your bank or credit card provider may require additional time to complete the transaction.

If more than 15 business days have passed since your refund was approved and you have not received it, please contact us at palacemart.us@gmail.com.