Return and Refund Policy

At Palace Mart, customer satisfaction is our priority. We want you to have confidence when shopping with us. This Return and Refund Policy explains the conditions, process, and guidelines for returning products and receiving refunds.

Return Policy (14 Days)

We offer a 14-day return period, which means you have 14 days after receiving your order to request a return. To be eligible, the item must be returned in the same condition as received.

Returned items must be:

• Unworn or unused
• In original packaging
• With tags attached (if applicable)
• Accompanied by proof of purchase or receipt

How to Request a Return

To start a return, please contact our customer support team at:

📧 Email: nextech.education.it@gmail.com

Once your return request is approved, we will provide you with return instructions and any required details. Items sent back without prior approval will not be accepted.

Return Address:
19023 Pinewood Point Ln
Tomball, Texas 77377
United States

Damaged, Defective, or Incorrect Items

Please inspect your order when it arrives. If you receive a damaged, defective, or incorrect item, contact us immediately so we can review the issue and provide the best possible solution.

Non-Returnable Items

Some products cannot be returned, including:

• Perishable goods such as food, flowers, or plants
• Personalized or custom-made products
• Personal care and hygiene products
• Hazardous materials, flammable liquids, or gases
• Sale items
• Gift cards

If you are unsure whether your item qualifies for a return, please contact us before sending it back.

Exchanges

If you need a different item, size, or replacement, the fastest option is to return your original item (if eligible) and place a new order after your return is approved.

European Union 14-Day Cooling-Off Period

For orders shipped to the European Union, customers may have the right to cancel or return their order within 14 days of receiving it, provided the item meets the standard return requirements.

Refunds

Once we receive and inspect your returned item, we will notify you regarding the approval or rejection of your refund.

If approved:

• Your refund will be issued to the original payment method within 10 business days.
• Processing times may vary depending on your bank or payment provider.

If you have not received your refund after the expected timeframe, please contact us at:

📧 nextech.education.it@gmail.com

Thank you for shopping with Palace Mart. We appreciate your trust and are committed to providing a smooth and reliable shopping experience.